Established in 1983, @liveconx is leading the transformation of conventional call center business into full, multi-channel “Contact Response Solution Center” offerings — providing important, value-added services for all the communications channels organizations use to engage with their customers, markets, suppliers and partners. Quality Service and Customer Satisfaction - It’s a simple truth – average customer turnover in the call center business is pretty significant. That’s why we’re extremely proud that over two-thirds of our clients have been our customers for over 7 years!
Our commitment to quality customer service and satisfaction is further reflected in being the only contact center awarded the Canadian Call Management Association’s (CAM-X) “Award of Excellence” for 21 consecutive years. @liveconx is also a multi-time recipient of the Consumers’ Choice award for call centers. @liveconx operates its primary contact response solution center in Cornwall, Ontario. Equipped with fully redundant systems, its own power generation backup capability and resilient multi-channel communications, the center can operate 24/7 without interruption – a capability that extends disaster recovery benefits to our customers. Satellite operation centers are located in Brockville and Ottawa. From these three sites @liveconx efficiently and effectively serves the Canadian and U.S. markets.